Assistant
Ask Norlan. At 03:00, without waking anyone.
Norlan answers from that equipment's own record — the manual, your procedures and its maintenance history — and shows where every part of the answer came from, so you can check it instead of trusting it.
Metal detector MD-3000
Berlin · 03:14
Norlan
Check belt tension before the calibration: on this model it slackens after a format change. The K4 relay works loose too, and the fault comes back within the hour if it is not reseated.
Manual · p. 42Berlin · 29 JulField note · T. Walker
Norlan
Yes — it became a guide in August, after the third time. Two steps, with the tension range.
Guide v2 · 8 units
- Ask out loud
- In your language
- Documents and threads
Where it reads
Troubleshooting answers from the manuals you already have.
Check belt tension before the calibration: on this model it slackens after a format change. The K4 relay works loose too, and the fault comes back within the hour if it is not reseated.
How it answers
Answers a technician can check before acting on them.
Where it gets the answer, how you check it, and what it does when the record is empty.
Grounded and cited
Every answer says where it came from
The manual page, the earlier intervention, the imported work order — shown with the answer, not behind it. And the scope follows the question: this unit, this line, or all eight machines of the model across your sites.
- The manufacturer's manuals, loaded as they are
- Your own procedures and past activity, ranked beside them
- Scoped to a unit, a line or a whole model
Metal detector MD-3000
8 units · Berlin and Munich
Norlan
Twice. Munich in March and another unit here in Berlin in June, both after a format change. In March recalibrating without re-tensioning did not hold; the belt was the cause both times.
Munich · MarchBerlin · June
- Unit 1
- Unit 4
- Unit 6
- + 5
Checking it
The citation opens the manual on the page, with the passage marked
A source you cannot open is a promise. Tap one and the document opens inside Norlan, on its page and with the passage highlighted — nothing downloaded, so no manual of yours or the manufacturer's leaves the plant. Every source that answers gets counted, and your library shows which documents earn their place. The documents, never the people.
- Opens on the cited page, passage highlighted
- Read inside Norlan, with no copy to download
- Your library shows which documents answer, and which nobody needs
Operating manual · MD-3000
Page 42 of 418
After a format change, verify belt tension (45–55 N) before recalibrating.
When it does not know
It says the record has nothing, and then it still helps
This is what decides whether a technician asks twice. Norlan neither goes quiet when your documentation is thin nor invents a source: it says the record holds nothing, then answers from the maintenance trade, labelled as such and with no citation — because there is none to give.
- An answer from the record never looks like one from the trade
- No source is invented to make an answer look solid
- It works from the first afternoon, before anyone has written anything
Flow wrapper FW-700
Munich · 03:14
Why would the film seal open on one side only after a roll change?
This machine's record holds nothing on this
No manual passage, no earlier intervention on the FW-700, nothing on the other unit.
Answering from the maintenance trade
One-sided seal failure after a roll change usually points at web alignment or uneven sealing-bar pressure, not at temperature. Check the roll is seated square before you touch the settings.
Where answers come from
Most of it turns out to be your own team's work
The manual explains the machine as it left the factory. The swapped gearbox, the tolerance that drifted, the reset nobody wrote down — that is in your record and nowhere else, and it is why the answers keep getting better while a document assistant plateaus.
- The manufacturer's documentation as the floor, not the ceiling
- Your interventions ranked and cited beside it
- The record grows from fixing things, not from documenting
Where Norlan's answers came from
Your own recorded work— a past intervention or an approved guide of yours
Manufacturer documentation— the manual or the model record
Nothing inside — you had to ask out— the gap worth watching
Questions about the assistant
What happens when the AI does not know?
Does it need our content before it is useful?
Can it search the open web?
Can we stop it reading certain documents?
Can it act on our systems?
How is Norlan different from a connected-worker platform?
Why not just point a general assistant at our manuals?
Book a demo
A 30-minute walkthrough built around the plant's machines, not a canned demo.
We start with the operation — which failures repeat, who gets called when something breaks, what the CMMS does not hold — and then show how Norlan would work on it.
What we usually cover
- How an incident flows today, from detection to fix
- Where the conversation actually happens: the systems, or calls and WhatsApp
- What takes longer — the diagnosis, or getting the right people and information together
- How much of what a technician knows is written down, and what happens when they are away
- Which tools are really in play: CMMS, ERP, mobile, paper
- What a pilot would measure, and how
Pick a time that suits the plant. Bring one failure that keeps coming back.
The call is with the people who build the product, with no qualification call first. Norlan is pre-general-availability and shaped with maintenance teams in pharma and food processing.