Installed base
Every machine learns from the ones like it.
Norlan groups the equipment by model, wherever it is installed. A fix found on one unit reaches the next one that fails, and you can see whether a problem belongs to one machine or to the model.
Checkweigher CW-500
Installed base · Berlin and Munich
M. Keller · Munich · 06:05
Weights drifting since start-up. Static check is fine, it only goes off with the belt running.
One unit or the model
Know whether a failure belongs to one machine or to all of them.
The same fault on one unit and on every unit of a model call for different people. Norlan puts the units side by side, so you see which one it is before anyone starts taking a machine apart.
Knowledge per model
What Norlan knows about each model, and what it still needs.
Across every unit, Norlan finds the problem that keeps coming back, says which threads it learned it from and marks it validated once a technician agrees. Each model also shows what is missing: no documents yet, or nobody has described what the machine does. Norlan drafts that description for you to approve.
- Recurring problems, with the threads they come from
- Models without documents or context, as a list to work through
- A drafted description of each equipment type, ready to approve
Checkweigher CW-500
Installed base · Berlin and Munich
Recurring problems
The dominant problem across the units is load-cell drift: five cases on three units in six months, almost always after pressure washing or a format change. Cleaning the load-cell housing before recalibrating is what holds.
- Load-cell driftS2-PK-L4-0092 · MunichOpen
- Load-cell driftS1-PK-L1-0052 · Berlin22 Jul
Built from 2 documents and 5 threads · what 3 technicians know
What Norlan knows about this model
Inheritance
Written once for the model. Refined for each unit.
The manual, the parts list, the guides and what the machine does are attached to the model, so every unit has them from the day it is imported. What makes one unit different, a retrofit or the way it runs on its line, stays on that unit.
- Documents and guides reach every unit
- Each unit keeps what makes it different
- A new unit starts with what the others know
S2-PK-L4-0092 · Munich
Checkweigher CW-500 · one of eight units
From the model · every unit has it
Weighs every portion in motion and rejects anything out of range. Drift after pressure washing usually means brine under the load cell: clean before recalibrating.
This unit only
Mounted on a vibration-damping base after the 2024 retrofit, with the digital filter at 7. Above 60 packs a minute it needs the belt tension checked first.
Questions about the installed base
Do we have to clean up our asset hierarchy first?
Our equipment is the same model but not identical. Does that break it?
What about equipment we only have one of?
Who approves the description Norlan drafts for a model?
Can the manufacturer see our units?
Book a demo
Bring a model you run more than once. We will show what its units could already share.
We start with the operation — which failures repeat, who gets called when something breaks, what the CMMS does not hold — and then show how Norlan would work on it.
What we usually cover
- How an incident flows today, from detection to fix
- Where the conversation actually happens: the systems, or calls and WhatsApp
- What takes longer — the diagnosis, or getting the right people and information together
- How much of what a technician knows is written down, and what happens when they are away
- Which tools are really in play: CMMS, ERP, mobile, paper
- What a pilot would measure, and how
Pick a time that suits the plant. Bring one failure that keeps coming back.
The call is with the people who build the product, with no qualification call first. Norlan is pre-general-availability and shaped with maintenance teams in pharma and food processing.