Resources
Short reads on the memory of the machine.
Written from what we have learned building Norlan with maintenance teams. No form in front of them, no download, no vendor names: they are meant to be read on a phone in a plant, and forwarded.
Open, not gated
Read them whole. Argue with them on the call.
Three arguments, each about six minutes long. Where they describe something Norlan does not do yet, the product pages say so.
Guides
From the thread to the guide: why the record of a breakdown should write the procedure
Every plant has a procedure that was never written because the person who knew it was busy fixing things. The thread where the breakdown was solved already holds the procedure. The question is who turns it into one.
6 min read
Manufacturers
Troubleshooting with the service engineer in the thread, not around it
The manufacturer knows the machine; the plant knows what happened. Today the phone is the only thing connecting them, and nothing of the call survives. What changes when the engineer is let into the record instead.
6 min read
Buyer's guide
A buyer's guide to AI assistants for maintenance: the five questions to ask
Every vendor now says grounded, cited and governed. Five questions that separate an assistant that will be trusted at 03:00 from one that will be tried twice: what it cites, what it does when it does not know, where its knowledge comes from, where an answer applies, and who approved it.
7 min read
Book a demo
A 30-minute walkthrough built around the plant's machines, not a canned demo.
We start with the operation — which failures repeat, who gets called when something breaks, what the CMMS does not hold — and then show how Norlan would work on it.
What we usually cover
- How an incident flows today, from detection to fix
- Where the conversation actually happens: the systems, or calls and WhatsApp
- What takes longer — the diagnosis, or getting the right people and information together
- How much of what a technician knows is written down, and what happens when they are away
- Which tools are really in play: CMMS, ERP, mobile, paper
- What a pilot would measure, and how
Pick a time that suits the plant. Bring one failure that keeps coming back.
The call is with the people who build the product, with no qualification call first. Norlan is pre-general-availability and shaped with maintenance teams in pharma and food processing.