A fix should never have to be found twice
Book a personalized demo and see the next breakdown start from the last fix.
See how Norlan helps maintenance teams solve breakdowns faster and keep what they learn, in a 30-minute session built around the plant's equipment.
During your demo, we'll show you how to:
- Ask a machine, get a cited answer
- Work an incident in its thread
- Close it with cause and fix
- Turn a solved thread into a guide
- See what repeats across the plant
- Keep your CMMS, migrate nothing
Hosted in the EU · No training on customer data
≈ 50 %
of technicians' knowledge is recorded by their company
$125k
median cost of one hour of unplanned downtime
81 %
of EU manufacturers short of skilled staff
How it compounds
Diagnosis takes less time every time the same failure comes back, in any plant.
Nobody writes a document in between. The fix stays on the model, so the next technician starts where the last one finished, wherever that machine runs.
1st · Berlin4 h
Nobody has seen it. The thread is the work: the photos, the manual, everything that was tried.
2nd · Milan40 min
Same model, another plant. Norlan answers with the fix from Berlin.
3rd · Lyon12 min
By now it is a guide on the model. Every unit of it gets it, in every plant.
Where it reads
Troubleshooting answers from the manuals you already have.
Check belt tension before the calibration: on this model it slackens after a format change. The K4 relay works loose too, and the fault comes back within the hour if it is not reseated.
Line map
Every machine, manual and thread, in the order your line runs.
Each machine sits where it runs on the line, with its manual, its notes and every thread about it. Norlan uses that map to help any technician on shift, and someone new learns the line from it.
The Norlan difference
Most tools help find an answer. Norlan is where the answer gets created.
Knowledge is a by-product of the work
Nobody sits down to document. Symptoms, checks, decisions and outcomes are kept from the thread where the incident was solved.
It knows where a fix applies
A resolution is attached to a component, a unit, a model — not to “a similar case”. That is what lets every other unit of the model inherit it.
Evidence and a person, not a confident machine
Answers cite the document page, the intervention or the guide. Procedures are published because someone reviewed them.
Nothing to migrate
Assets and locations imported from the ERP or CMMS, documents loaded as they are. The systems of record stay exactly where they are.
It works on day one, without content
Load the manuals as they are and import the installed base. The assistant answers from the first afternoon and says where it is thin.